FAQs
Got questions? We've got answers! Our Frequently Asked Questions page is your go-to destination for all the information you need.
How long will my order take to ship?
Most orders will be shipped the next business day after we receive your order. However, in some cases please allow 1-3 business days.
How do I get free shipping on my order?
We currently offer free shipping on all domestic orders over $50.
I want to return my order, what do I do?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. The item must be purchased directly from Underground and not a third party reseller.
Customers are responsible for return postage.
To start a return, you can contact us at contact@undergroundclimbing.com
Is my chalk bag covered under warranty?
Underground products were made to be durable, we stand behind the quality of our gear and want you to be satisfied. Our products are backed by a 1 year limited warranty from the date of purchase to the original owner against defects in materials and workmanship, Replacement with the same color cannot be guaranteed.
Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper care, misuse or neglect.